Questions, answered

Eye level, good natural light, and your dog's face clearly visible and in focus. A phone photo is perfect — a professional one isn't necessary.

One pet per design. If you'd like two dogs together, order two items or get in touch and we'll quote a custom piece.

Yes. Cats, rabbits, birds, horses — if you love it, we'll make it. The designs were built around dogs but they work for anything with a face.

We'll email you and ask for another before we make anything. Your order isn't cancelled and you don't lose your place in the queue.

Two to four business days to design, then three to seven to print and ship. Most orders arrive within two weeks.

No — and that's deliberate. Skipping the proof round is what keeps turnaround short and the price where it is. If the finished piece doesn't look like your dog, we'll remake it free.

Yes, within 12 hours of ordering, before the artwork starts. Email us and we'll sort it.

You'll get a tracking email the moment it ships. If the estimate has passed with no news, chase us — something has gone wrong and we'd like to know.

Unisex and relaxed. Full measurements are on each product page under Size & fit. If you're between sizes, size down for a closer fit.

Inside out, cold, and hang to dry. The print will outlast the garment if you skip the tumble dryer.

Mugs are 11oz glossy ceramic, dishwasher and microwave safe. Totes are cotton canvas with reinforced handles.

Free on US orders over $55. Below that, standard shipping is a flat $5.95. Express is $15.

Tell us. We'll remake the artwork at no cost. If the second attempt still isn't right, we refund you in full and you keep the first one.

Personalised pieces can't be resold, so we don't take general change-of-mind returns. Anything faulty, misprinted, or that doesn't look like your dog is covered by the guarantee above.