Returns

Every SNOOT piece is designed from the photo you send and printed to order, so there is no shelf copy to put it back on. That shapes everything below.

If it doesn't look like your dog

Tell us. We'll remake the artwork at no cost to you. If the second attempt still isn't right, we refund you in full — and you keep the first one.

If it arrives faulty or misprinted

Same deal: contact us with a photo of the problem and we'll put it right, either by reprinting or refunding you in full. You won't be asked to ship a faulty item back.

Change of mind

Personalised pieces can't be resold, so we don't accept general change-of-mind returns. Anything faulty, misprinted, or that doesn't look like your dog is covered by the guarantee above.

Sizing

Check the size chart on the product page before ordering — it's the one thing we can't fix after the fact, because the garment is printed for you specifically. If you're between sizes and unsure, ask us first.

Cancelling an order

Design work usually starts within a day or two of ordering. If you need to cancel or change your photo, contact us as soon as possible and we'll stop the work if it hasn't started.

How to reach us

Email hello@snootgoods.com or use the contact form, with your order number and a photo if something looks wrong. More answers are on the FAQ.