Refund policy

Every SNOOT item is made to order from the photo you upload. Because each piece is personalised, it can’t be restocked or resold, so we do not accept returns or exchanges. All personalised items are final sale. We can’t refund a change of mind, a size you selected yourself, or an unwanted gift.

If you’re unhappy with your order, get in touch anyway — we’d always rather hear about it than not.

Damaged or defective items

If your order arrives damaged, misprinted, or defective, email hello@snootgoods.com within 14 days of delivery with your order number and photos of the problem. We’ll send a replacement free of charge. You do not need to ship the item back.

Covered: print defects, flaws in the garment, damage in transit, and the wrong item or size being shipped to you.

Not covered: an item that matches the order you placed, including a size you chose yourself; ordinary wear; and damage caused by washing or drying against the care instructions.

Your photo

We build your artwork from the photo you upload, so the finished piece can only be as good as what you send. Eye level, good light, face sharp and in focus. We’ll flag a photo that is obviously unusable before we print, but we can’t rescue a blurry or low-resolution original, and we can’t edit expressions — no adding smiles or opening a closed mouth. Every example on this site was made from a sharp, well-lit photo.

If we can’t replace it

If the item can no longer be produced, we’ll refund it in full to your original payment method.

Cancellations and changes

Artwork begins shortly after you order. Email us within 12 hours and we’ll cancel the order or swap your photo if work hasn’t started. Once artwork has begun, the order can’t be changed or cancelled.

Contact

Email hello@snootgoods.com with your order number. We reply within one business day.